Email Etiquette

  1. Keep it short. Easy to read, short and clear. Shrink sentences and list items. Save everyone’s time by linking to the resources instead of leaving everyone to find them individually.
  2. Reply to all. Always remember to reply to all, the most common mistake amongst teams is lack of communication. Check that everyone relevant is included. Carbon copy those who don’t need to take action.
  3. Descriptive subject. The subject of an email describes its content and attachments in a short sentence.
  4. Searchable emails. How will you be able to find this email after a month? Think about which keywords you would search and include them.
  5. Keep it organised. If there is already a related email, reply to it. If it has a different subject create a new one.

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